Privacy Policy

LoriConnect (also referred to as “Truckify” or “the Service”) — Last updated: 24 March 2026

This Privacy Policy describes how we collect, use, store, and share information when you use our websites, mobile applications, and related services that connect cargo owners, truck owners, drivers, and administrators. By using the Service, you agree to this Policy. If you do not agree, please do not use the Service.

Important: This document is provided as a general template for your product. It is not legal advice. You should have it reviewed by qualified counsel and adapt names, contacts, jurisdictions, and data practices to match your actual business and applicable laws.

1. Who we are

The Service is operated by [Your legal entity name] (“we”, “us”, “our”). For privacy-related requests, contact: privacy@example.com (replace with your real address).

2. Information we collect

Depending on your role and how you use the Service, we may collect:

Account and identity data: name, email address, phone number, password (stored in hashed form), user role (e.g. cargo owner, truck owner, driver, administrator), and profile or company details you provide.
Operational and logistics data: load postings (pickup and destination, cargo type, weight, deadlines, budgets), bids, trip status, vehicle information (e.g. plate number, capacity), driver assignments, and related messages or notes needed to perform the Service.
Location data: where you enable features that share vehicle or trip location, we may collect and process location information as described in those features and your device permissions.
Photos and files: images or documents you upload (for example load photos) stored and displayed as part of the Service.
Communications: in-app notifications, support inquiries, and similar messages you send to us or other users through the platform.
Payment-related data: amounts, status of payments or escrow-style flows, and references needed for reconciliation. Card or bank details are typically handled by payment providers; we may receive limited transaction metadata.
Technical and usage data: IP address, device type, browser or app version, approximate timestamps, and diagnostic logs used to secure the Service and fix errors.
Cookies and similar technologies: on the web, we may use cookies or local storage for session management, preferences, and analytics as described in your cookie settings (if provided).

3. How we use your information

We use the information above to:

Create and manage accounts, authenticate users, and enforce role-based access.
Match cargo with carriers, display loads and bids, run trips, and provide dashboards and reporting features.
Send service-related notifications (e.g. new bids, trip updates) by email, push, or in-app channels where enabled.
Process payments or escrow workflows, prevent fraud, and comply with financial record-keeping where applicable.
Maintain security (including monitoring for abuse), debug issues, and improve performance and usability.
Comply with legal obligations and respond to lawful requests from authorities.

4. Legal bases (where applicable)

If laws such as the GDPR apply, we rely on one or more of: performance of a contract, legitimate interests (e.g. securing the platform), consent (where required), and legal obligation. You may withdraw consent where processing is consent-based, without affecting prior processing.

5. Sharing of information

We do not sell your personal information. We may share data:

Between users of the Service as needed to fulfill the marketplace (for example, cargo owners seeing bids and carriers seeing load details you choose to post).
With service providers who host infrastructure, send email or push notifications, process payments, or provide analytics—under contracts that require appropriate safeguards.
With authorities when required by law or to protect rights, safety, or security.
In a business transfer such as a merger or acquisition, subject to appropriate notices.

6. International transfers

If data is processed in countries other than your own, we take steps consistent with applicable law (such as standard contractual clauses or adequacy decisions) where required.

7. Retention

We retain information for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Some data may be retained in backups for a limited period after deletion.

8. Security

We implement technical and organizational measures appropriate to the risk, including encrypted connections where configured, hashed passwords, access controls, and secure development practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal data, and to data portability. You may also lodge a complaint with a supervisory authority. To exercise these rights, contact us at the email above. We may need to verify your identity before responding.

10. Children

The Service is not directed at children under the age required by applicable law (often 16 or 13 with parental consent). We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

11. Third-party links and services

The Service may link to third-party sites or integrate third-party tools. Their privacy practices are governed by their own policies; we are not responsible for them.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date. Continued use of the Service after changes constitutes acceptance where permitted by law. Material changes may require additional notice.

13. Contact

Questions about this Policy or your data: privacy@example.com — replace with your operational privacy or support address.